Our Store & Products
Where does SneakerCycle source its sneakers & footwear supply?
How does buying pre-owned sneakers from SneakerCycle help the environment?
Does SneakerCycle clean and sanitize its sneakers and footwear inventory?
Are the photos in the product listing actual photos of the sneaker for sale?
How many times have your sneakers and shoes been worn?
What size should I buy?
Shopping, Ordering & Cancellations
Can I edit my order?
Can I cancel my order or change my address after a 24-hour period has passed from placing my order?
If you would like to cancel your order or change your address, our team does its best to accommodate these requests, as long as the order is unfulfilled. Please send an email ASAP to support@sneakercycle.com with the subject and content of the email stating, "CANCELLATION ORDER ####" or "CHANGE OF ADDRESS ORDER ####."
If you are requesting a change of address, please include the updated address within your initial inquiry.
Please note that we cannot guarantee that these changes be made prior to fulfillment, and once an order is fulfilled, we cannot cancel or change the address.
What payment methods are accepted?
Shipping & Handling
What is the cost of shipping?
When will my order ship?
Orders are shipped from our warehouse within the same or one (1) business day from purchase. If you have any special shipping requests, be sure to email them immediately, along with your order number, to support@sneakercycle.com.
NOTE: We do not ship on weekends or holidays.
What shipping methods does SneakerCycle use?
How long will it take to receive my sneaker(s)?
Does SneakerCycle ship internationally?
SneakerCycle does not currently offer international shipping. We ship to all US states, territories, and military APO/FPO addresses. If you want to ship internationally, we recommend working with a domestic third-party shipping service, a freight forwarder, to handle the shipment from their address to yours or head over to our eBay store, where select international shipping is offered through eBay’s Global Shipping Program.
Anytime a freight forwarder is used, SneakerCycle will not be accountable for damage, defect, material difference, or loss that arises to products after handing off to the freight forwarder. SneakerCycle insists that you, as the customer, refuse damaged goods and instruct freight forwarders to do the same. You or the freight forwarder will be responsible for missing items after being received.
If the package destination is to a forwarder and not the customer, SneakerCycle is no longer held accountable for missing or damaged packages.
Does SneakerCycle offer expedited shipping?
My order is lost or delayed in transit. What should I do?
If your order has not arrived in 2 weeks from the date of shipment, please reach out to the postal carrier (UPS and or USPS), as well as our team by email at support@sneakercycle.com for further assistance.
Please provide us with your order number and tracking number, if available. We, unfortunately, cannot control the speed of delivery once packages leave our warehouse. We understand it is frustrating to experience postal delays, and are happy to assist in any way we can.
What should I do if my package says it was delivered but I didn't receive it?
Check the delivery address: Make sure the address you provided us is correct.
Check with others: Ask family, neighbors, or building management if they received your package.
Check the delivery location: The carrier may have placed your package somewhere out of sight, like under a bench or in your garage.
Contact the carrier: If you're using USPS, you can visit your local post office, speak with your mail carrier, or submit a Missing Mail Search Request. If you're using UPS, you can submit a report to have them contact you.
Wait a few days: Sometimes the carrier may mark packages as delivered too early.
If the item still doesn't show up after a few days, please contact us at support@sneakercycle.com with your order number advising us on your situation.