Shopping & Purchasing

Where does SneakerCycle get the sneakers?
As the largest sneaker thrift store and reseller of used sneakers in the U.S., we have a multi-faceted approach to product acquisition. Our primary source of supply is our Clean Out and Recycling service that we offer to our customers, as well as any individual or organization in the U.S. who wants to help us keep used footwear out of landfills. We also partner with retailers and brands who are looking for innovative recycling and resale solutions to help their customers and their business operations. For more information on our Clean Out and Recycling program, please visit our Recycling page.
How does buying pre-owned sneakers from SneakerCycle help the environment?
When you purchase a pair(s) of used sneakers from SneakerCycle, you are extending the life of a sneaker that might have otherwise ended up in a landfill. You are also helping reduce the need for brands to manufacture new sneakers, which helps decrease greenhouse gas emissions (GHG) and preserves water, a vital natural resource.
Does SneakerCycle clean and restore the sneakers?
Yes. SneakerCycle is committed to the sanitization of all our products to ensure safety and cleanliness for our customers. All sneakers have been professionally cleaned and disinfected by our restoration team prior to listing for sale. We use a high-grade disinfectant formula which is EPA registered to kill as many as 64 micro-organisms that eliminates odors and kills bacteria, viruses, fungi, mold, and 99.9% of germs.
Are the photos in the product listing actual photos of the sneaker?
Yes. Every sneaker in our store is individually photographed with a minimum of eight (8) photos to help our customers thoroughly inspect and evaluate every sneaker before purchasing.
How many times has the sneaker been worn?
We do not know the exact number of times, or miles, the sneakers in our store have been used. However, every sneaker is carefully evaluated by our team and labeled in Excellent, Good, or Fair condition. We provide a detailed condition description as well as a minimum of eight (8) photos in every product listing to give our customers and shoppers the ability to inspect and evaluate every sneaker in detail before purchasing.
We accept most major credit cards, debit cards and digital payments such as PayPal, Google Pay, and Apple Pay. Please note that SneakerCycle charges all applicable sales tax based on the order's shipping address.

Shipping & Handling

What is the cost of shipping?
SneakerCycle provides FREE standard shipping on all orders - no minimums or exclusions - to customers located anywhere in the United States including all US territories and military APO/FPO addresses. For more information on shipping and returns, please review our Shipping and Returns Policy.
What shipping methods does SneakerCycle use?
All orders, except P.O. boxes, US territories and military APO/FPO addresses, are shipped via UPS Ground. All orders to P.O. boxes, US territories or military APO/FPO addresses will ship via United States Postal Service (USPS).
How long will it take to receive my sneaker(s)?
All new orders are shipped next day excluding holidays and weekends. We currently do not offer expedited shipping, however, we have lightning fast order fulfillment with one business day handling time. Buy anytime Monday-Thursday and we will ship your order the next day (except holidays). Buy on a Friday, Saturday, or Sunday and we will ship your order on Monday. Delivery dates are subject to order cut-off times and/or carrier delays. Typical orders take between 3–5 days to be delivered.
Does SneakerCycle ship internationally?
At this time, we do not offer international shipping. If you are looking to ship internationally, we recommend working with a domestic third-party shipping service to handle the shipment from their address to you.

Returns & Cancellations

Does SneakerCycle accept returns?
Yes. SneakerCycle has a FREE 30-day return policy on all purchases from anywhere in the United States. If you are not 100% satisfied with your purchase from SneakerCycle, you can return your qualifying item(s) for a full refund within 30 days of purchase. All returned merchandise must be in the same condition as the item was received. Returned merchandise that does not satisfy these requirements may not qualify for a full refund. Returns must be in the same state as you received the item. For more information on returns and refunds, please review our Refund Policy.
Does SneakerCycle offer exchanges?
We currently do not offer exchanges due to the uniqueness of our inventory. If you are not satisfied with your purchase and would like a different item(s), please return your original item(s) and purchase the new item(s) that you want as a separate transaction. For more information on returns, please review our Refund Policy.

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